Digital care management engagement

Connect Members to Care. Improve Outcomes. Reduce Costs.

Our Digital Care Management Engagement solution empowers health plan care teams to activate members in their care, improve chronic condition management, and deliver measurable ROI.

Managing chronic conditions requires more than outreach

Chronic conditions drive the majority of healthcare costs, yet many members remain disengaged from care management programs. Traditional phone-based outreach isn’t enough. Health plans and their care teams need digital-first engagement strategies that are personalized, scalable, and integrated with care teams—so members stay connected and supported throughout their health journey.

Digital care management engagement built for health plans

Our platform delivers personalized, multi-channel engagement that keeps members active in their care management programs. With our platform, your care team can:

Identify, Target, and Monitor Members

Predictive analytics help find high-risk populations and population health dashboards monitor progress.

Engage members digitally

See comprehensive member profiles, create and assign care plans and push benefits and ongoing communications via SMS, email, app notifications, and in-app messaging.

Personalize the experience

Tailor messaging and reminders to surface based on member needs.

Coordinate care

Receive real-time alerts and updates for care managers, case managers and providers.

Why health plans choose our digital care management engagement

Improve quality metrics
Support Stars, HEDIS, and chronic care measures.

Reduce avoidable costs
Lower ER visits and hospital readmissions.

Boost member adherence
Personalized digital touchpoints increase participation.

Measure ROI
Real-time dashboards for care teams and plan administrators.

Simple to Launch. Easy to Scale.

1. Define campaign goals

Identify target measures and member segments.

2. Build personalized messaging

Based on demographics, health data, and preferences.

3. Deploy multi-channel outreach

SMS, email, IVR, and more.

4. Track and optimize

Real-time reporting and performance analytics.

Ready to transform care management engagement?

Let us help you connect members to care, improve outcomes, and reduce costs with a digital-first approach.

Request a demo

Learn how Vitality can help.

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