Discovery and Vitality-linked Insurers Credited as Pioneers of Shared-Value Insurance


A new report published by the Shared Value Initiative this week recognizes the Vitality business model, formed by Discovery and deployed by five of the world’s leading insurers, as a leading example of shared value in insurance. In Canada, the Manulife Vitality program is available to consumers through The Manufacturers Life Insurance Company.

The report, “Insuring Shared Value: How Insurers Gain Competitive Advantage by Better Addressing Society’s Needs,” makes the case for insurers to pursue shared value, a business strategy that aligns core profit making activities with pursuing large scale social impact, by activating an entire ecosystem of complementary stakeholders to create, for example, more resilient and insurable cities or prevent ill-health in target population groups.

It is clear that insurers have the unique opportunity to “monetize” better health, and align their commercial interests with making society healthier.

Discovery Chief Executive Adrian Gore commented on the inclusion of the Vitality Shared-Value Insurance model in the report: “It is critical that institutions like ours add value to society and are not just about a transactional relationship. The profound thing about Vitality is that there are no trade-offs. Member’s experience better health, insurers have fewer claims and hence greater profitability and society benefits from healthier more productive citizens.”

“Today, Canadians are living longer, but not necessarily healthier,” said Marianne Harrison, President and CEO, Manulife Canada. “With Manulife Vitality, we offer our customers programs and solutions that encourage and reward positive changes that improve their health. By making a difference in our customers lives today, we create a more active and engaging relationship with them.”

The research also identifies a number of powerful global trends that are affecting society and the environment and, therefore, the context in which businesses operate.

The Vitality Shared-Value Insurance model is increasingly relevant because it is responsive to current trends and addresses changing realities, including the demand for corporate citizenship, increasing burden of lifestyle diseases, ageing populations and the emergence of technology. Increasingly, four types of behavior (poor diet, physical inactivity, tobacco use, and excess alcohol intake) are causing preventable diseases which lead to 60% of deaths worldwide.

The Vitality Shared-Value Insurance business model, grounded in behavioral economics, incentivizes people to make healthier choices and dynamically rewards them for reducing their risk, in the form of premium reductions and other benefits. There is clinical evidence that Vitality members are healthier, live longer and claim less. For example, in South Africa where Vitality was created 20 years ago, highly engaged Vitality members have a 76% lower mortality rate and on average live 14 years longer than the insured South African population.

By incentivizing behavior to achieve healthier outcomes, Vitality enables a lowering of risk, thereby generating value for insurers and society.

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