TI Support Engineer


Guided by a core purpose of making people healthier, Vitality is the world’s largest behavioral engagement platform that unlocks health outcomes that matter. By blending industry-leading smart tech, data, incentives, and behavioral science, we inspire healthy changes in individuals and organizations.  

As one of the largest wellbeing companies in the world, Vitality, a subsidiary of Discovery Limited, brings a dynamic and diverse perspective through successful partnerships with the most forward-thinking insurers and employers. For more information, visit  www.vitalitygroup.com, or follow us on  Twitter and  LinkedIn


As a Vitality Technical Infrastructure Support Engineer, you will be responsible for troubleshooting, logging, and resolving all end user technical issues in the Chicago office and for those working remotely. You will be the first point of contact when issues arise and will follow each problem through to completion in a timely fashion. When necessary, you will assign or escalate the issue to the appropriate technical team or our corporate headquarters in South Africa.

Key outputs:

  • Responsible for laptop/desktop maintenance and support
  • Windows and Mac software/OS support
  • Mobile device management and support
  • Office telephony administration and support (ShoreTel)
  • Imaging, provisioning, and tracking of all end-user equipment (laptops, mobile devices, etc.)
  • Active Directory User and Group administration
  • Microsoft Defender and Bitlocker administrator
  • Software installation and patching using Symantec Management Console
  • Citrix XenApp VDI and Published Applications support
  • Collaboration/UC systems support (Cisco Telepresence, Webex, MS Teams)
  • Asset Management of all physical and virtual servers and computing devices
  • Local office infrastructure support (network printers, monitors, conference phones, cabling)
  • Other duties as assigned


  • Bachelor or Associate degree in IT/IS or related field, or equivalent technical training required
  • MCITP/MCSE/CompTIA/A+ or similar certification preferred
  • Strong, demonstrable skills and experience in troubleshooting and managing Windows Operating Systems (Windows 10, Windows Server 2008/2012)
  • Linux and MacOS support experience preferred
  • Enterprise Cloud experience preferred (O365, AWS, Azure)


Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Parental Leave
Short Term & Long Term Disability
Training & Development
Hybrid Work
Catered Food & Snacks
Wellness Resources

Vitality is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.