IT Process Analyst


Guided by a core purpose of making people healthier, Vitality is the world’s largest behavioral engagement platform that unlocks health outcomes that matter. By blending industry-leading smart tech, data, incentives, and behavioral science, we inspire healthy changes in individuals and organizations.  

As one of the largest wellbeing companies in the world, Vitality, a subsidiary of Discovery Limited, brings a dynamic and diverse perspective through successful partnerships with the most forward-thinking insurers and employers. For more information, visit, or follow us on  Twitter and  LinkedIn. 

Job Purpose

The IT Process Analyst role will define, document, and assess business processes and identify solutions for improvement. This role will focus on streamlining operations and developing solutions to increase efficiency. The IT Process Analyst will ensure that internal processes are aligned with organization objectives.

Key Outputs:

  • Identify and analyze business needs, conduct requirements gather and define scope and objectives
  • Learn, use, and support various software and systems
  • Ensure support documents are created and distributed in a timely manner
  • Analyze, test, and evaluate raw materials, in process products and final products
  • Perform data gather root cause analysis and performance trending to develop appropriate process changes
  • Develop gap analysis with leaders and identify improvement opportunities and initiatives
  • Review solution designs with the IT project teams to ensure they meet requirements are scalable and high quality
  • Manage and execute user acceptance test effort, data and cases and identify pertinent performance metrics
  • Create impact assessments and analyze ROI for system enhancements
  • Identify training gaps and create training opportunities when needed, including guidance on execution of SAP transactions
  • Adhere to practices that improve operational efficiency via expanded communications with key process constituencies including IT, Sales, and Services



Bachelor’s Degree in Computer Science or another IT related field
1-2 years of Analyst, Risk, or Compliance experience
Six Sigma
Compliance, risk, and audit experience
Project Management experience
Database system development experience


Experience with microservices
Cloud technical experience (AWS, SAAS, PAAS)
Docker containerization
Effective analytical thinking to gather, understand, integrate, and synthesize complex information to develop solutions and make recommendations
Working knowledge of technical application structure
Team leadership skills
Analytical, mathematical, and creative problem-solving skills
Resourcefulness and the ability to rapidly adopt new technical skills

Sound business & technical awareness
Excellent verbal and written communication skills
Ongoing learning of new skills and technologies related to the business

At Vitality, Leaders:

  • are inspirational leaders who live the values and believes in the core purpose
  • are humble
  • treat others with care, dignity, and respect
  • ensure that the business case prevails
  • have a bias for action
  • understand that people are Discovery’s greatest asset
  • build an environment for optimal performance
  • set ambitious goals and implement the highest standards
  • are students and Masters of Communication
  • never stop learning
  • have and express strong beliefs and views, yet are open-minded and support the chosen path


Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Wellness Resources
Stock Option Plan

Vitality is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.