IT Operations Analyst

About Vitality

Guided by a core purpose of making people healthier, Vitality is the leader in improving health to unlock outcomes that matter. By blending smart tech, data, incentives and behavioral science, we inspire healthy changes in individuals and organizations. Vitality brings a global perspective through successful partnerships with the smartest insurers and most forward-thinking employers around the world. More than 30 million people in 40 markets engage in the Vitality program. For more information, please visit

To support our IT operations function we are looking for an individual who has a passion for continuous improvement and will drive client success by collaborating cross functionally throughout the business. Strong analytical skills, creativity, and tenacity are critical traits to be successful in this role.


Review company policies and business processes
Recommend and update policies and procedures to improve performance
Analyze data and information to identify business improvement opportunities
Work with Production Support to identify, log, and mitigate root cause issues
Actively engage in both proactive and reactive Problem Management
Implement configuration changes
Provide configuration support to teams around the business as needed, including execution and training as appropriate
Oversee Change Management processes
Conduct audits for identity and access management according to organizational policies
Identify areas in need of metrics or monitoring and implement them
Enhance workflow and cross-departmental engagements

Bachelors degree in related technical field or two years of relevant experience.
Experience with one or more of the following:
Salesforce, SQL, Dynatrace, HTML, Java, Content Management Systems, FTP, ServiceNow
Experience or exposure in Java, Oracle Database, or XML
Strong attention to detail
Key stakeholder management

Comprehensive health insurance
Health savings account with employer contribution
Discounted vision insurance
Dental insurance
401(K) with employer match
Unlimited personal time off
Life insurance
Pre-tax commuter benefits
Healthy breakfast