Vitality is a leading behavior change platform which uses the power of incentives, data and behavioral economics to make people healthier and enhance and protect their lives. Vitality has achieved global scale through successful partnerships with leading insurers and the most forward-thinking employers around the world. More than 20 million people in 30 markets engage in the Vitality program. Vitality Group is responsible for the global expansion of the Vitality Shared-Value Insurance model using the capabilities of Discovery and its network. Vitality was founded 20 years ago by Discovery Limited – a leading financial services company listed on the Johannesburg Stock Exchange.
Job Purpose
The Program Coordinator for the North American Insurance Market Team assists with the day-to-day management of the program. This includes working closely with Vitality teammates to ensure the program runs smoothly and seeking out ways to improve steady state operations across our North American partnerships.
Day to Day Program Coordination
- Participate in various internal and external steady state program touch points
- Monitor program sites (e.g., problem trackers and knowledge bases) and assist the Technical Account Manager and Program Manager in tracking program issues.
- Support program member communications by acquiring basic configuration knowledge
- Facilitate all ad-hoc & static member communication requests (e.g., newsfeed posts, message center, and mobile pushes) with appropriate Vitality owners and partners
- Help with initiative documentation and follow-up across various workstreams
- Coordinate with internal teams to collate accurate monthly partner reporting packages & distribute to external teams.
Facilitation/Documentation
- Record meeting minutes for NAIM meetings and document within the NAIM Teams folder
- Manage NAIM Teams folder by adding and organizing documentation
- Manage NAIM team calendar
- Manage and update other team sites (SharePoint, Connect, etc.)
- Schedule and facilitate ad-hoc internal and external meetings between members of the NAIM team and partners.
- Organize joint onsite meetings and travel with the team. Record and distribute minutes between sessions and track action items.
- Maintain existing and create new NAIM-related materials, work with Training team to update Insurance-related documentation for induction training
- Coordinate internal team activities and events as needed.
Requirements:
- 1+ years’ experience working in a program coordinator role or relevant position
- Experience in a client facing environment
- Self-starter attitude with excellent time-management and detail-oriented approach
- Confident and effective verbal and written communication skills
- Tech savvy, proficient in MS Office and Salesforce
- Experience in the wellness, healthcare, or insurance industries a plus
Employment Equity
Vitality is an equal opportunity employer. All employment decisions are based on qualifications, merit and business needs.